Position title
Bilingual Technical Customer Service Agent - Remote
Description
OPENLANE is hiring a bilingual English-French Technical Customer Service Agent for a remote position in Canada. The role combines customer support with technical troubleshooting across online platforms. Pay: CA$20-CA$25 per hour.
Responsibilities
- Assist customers with site navigation, login, permissions, and platform functionality.
- Troubleshoot technical issues across multiple applications.
- Track customer interactions and cases in CRM systems.
- Manage customer expectations and resolve inquiries professionally.
Qualifications
- Bilingual English and French.
- 3+ years of customer service or technical-support experience.
- Strong organization, communication, and troubleshooting skills.
- Experience with CRM or contact-center tools is valuable.
Experience
3+ years of customer-service or technical-support experience; related experience may be considered in place of a degree.
Skills
Bilingual customer service, English, French, technical support, troubleshooting, CRM, Salesforce
Job Benefits
Pay: CA$20-CA$25/hour. Remote work in Canada with competitive benefits, paid time off, retirement-plan support, parental leave, employee assistance, and development opportunities.
How To Apply
Apply through the current listing: OPENLANE application.
Hiring organization
OPENLANE
Employment Type
Full-time
Industry
Automotive Technology / Customer Support
Job Location
Vancouver, British Columbia, Canada
Remote work possible
Working Hours
Business hours include Monday-Friday 7:00 AM-8:00 PM EST and Saturday 8:00 AM-6:00 PM EST.
Date posted
October 5, 2026
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