Position title
Part-Time Tier 1 Customer Support Analyst
Description

VITG is hiring a part-time Tier 1 Customer Support Analyst to provide first-line support to its user community. The role focuses on handling initial support requests, documenting issues, and helping users resolve routine technical problems.

Responsibilities
  • Provide initial Tier 1 support to users.
  • Receive, document and track support requests.
  • Resolve routine issues using approved support procedures.
  • Escalate more complex problems when needed.
  • Maintain professional communication with users.
Qualifications
  • Strong communication and customer-support skills.
  • Comfort working with common computer systems and support tools.
  • Good troubleshooting and documentation habits.
  • Ability to work reliably on a part-time schedule.
Skills

Tier 1 support, help desk, troubleshooting, ticket documentation, customer support, communication.

Job Benefits

Part-time customer support opportunity with remote-friendly work.

How To Apply

Apply through the current listing: VITG Customer Support Analyst application.

Employment Type
Part-time
Industry
Information Technology / Customer Support
Job Location
Remote, United States, United States
Remote work possible
Working Hours
Part-time schedule; exact hours were not specified in the available listing.
Base Salary
€20.00-€20.00 Per hour
Date posted
October 4, 2026
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