Foodsmart is hiring a remote, part-time Member Support Representative to assist members with service questions, eligibility, appointments, platform access and food-benefit support. The role is designed for someone comfortable handling live member inquiries and working independently in a remote environment.
- Respond to inbound member questions with empathy and accuracy.
- Document member interactions and follow-up items.
- Check eligibility and explain benefits using internal tools and knowledge resources.
- Help members schedule with the appropriate dietitian.
- Troubleshoot account and platform issues and coordinate solutions with internal teams.
- Reliable high-speed internet and a private, secure workspace.
- Comfort handling sensitive information, including PII/PHI, with basic HIPAA awareness.
- Strong written and verbal communication.
- Ability to work the required weekday shift window.
At least 1 year of successful remote or hybrid call-center experience is highly preferred. Experience resolving complex service or benefits questions is useful.
Customer support, written communication, phone support, multitasking, documentation, knowledge-base navigation, troubleshooting, critical thinking, time management.
Remote-first work environment, flexible remote location, time off and a collaborative team. The posting notes that this part-time role is not eligible for health insurance benefits.
Apply through the official Foodsmart careers page: Foodsmart job posting.